jaffamonkey

if a customer is unhappy with a product or a website, you’ve lost them. You can’t get them back with this approach, because it just makes them feel stupid.

Bodo Urban, the head of the 25 researchers involved in the project, says his basic goal is to improve the relation between man and machine with the so-called EmoGlove.

The insipid march of ISEB trained people has meant that reality takes a back seat, and testing as a whole, has dissolved into discussions over methodology rather than treating each company/project as a unique entity. As a test manager, many testers have passed through my hands, and the worst are the ISEB-trained purists - [...]